About the service
MyShopOffice is a business recordkeeping tool for stock, sales, customer balances, payments and reports. It is operated by MyShopOffice Afrik LLC. Support: support@myshopoffice.com.
Registration currently supports Nigeria and Ghana. The account country determines its currency and subscription billing country. Additional stores inherit that account country and currency.
Your account and staff
Use an account you are authorized to manage. Keep your password private, give staff their own accounts and choose permissions that match their work. Deactivate access when a staff member leaves.
Keep access to the email address used for account recovery. Password-reset messages are delivered through Resend. Treat reset links as private and use only a reset you requested; do not forward the link to support or another person.
You are responsible for the information you and your authorized staff enter and for checking who can view shop records. Do not use another shop's account or try to bypass access controls.
Checking your records
Review product quantities, selling sizes, costs, prices and customer balances before relying on reports. A report reflects the records entered into MyShopOffice; it cannot confirm the actual stock on your shelf or money in a bank account.
Gross profit uses the product cost recorded at the time of sale, before other shop expenses. Records without a captured cost are identified separately. Later product-cost changes do not rewrite recorded historical sale costs.
Only enter customer and staff information you are entitled to use. Keep appropriate records outside the app where your business or the law requires them, and use the available export tools as needed.
Offline sales and retries
Prepare offline sales while connected, using an open cash drawer. Prepared product data is valid for up to 24 hours. Offline checkout supports fully paid cash sales; it does not support credit or electronic-payment sales.
Reconnect and sync on the same browser before closing the drawer. Keep the browser's data until every pending sale has synced. If a sale's status is uncertain, retry syncing or check the saved record before entering it again; it may already have been saved.
Payments and subscriptions
MyShopOffice records cash, bank transfer, card/POS and MoMo payments received by your shop. It does not move money or independently verify those payments. Check the bank, terminal or wallet before confirming money received or a refund sent.
For a MyShopOffice subscription, review the selected plan, term, currency and saved total before paying. Manual payment proof is reviewed before approval; submitting proof alone does not activate a plan.
When an active paid subscription is renewed on the same plan, the approved term is added after its existing expiry. For an expired subscription, a trial converting to paid, or a change of plan, the new period starts at approval. Each billing month is 30 days.
Responsible use
Use MyShopOffice for lawful business activity. Do not submit false payment proofs, attempt to access another business's records, interfere with the service or upload harmful content.
Support and availability
Some features require an internet connection. Device storage, permissions and connectivity affect offline preparation, scanning and syncing. Contact support@myshopoffice.com when you need help.
Leaving or changing the service
Export records you need and sync pending offline sales before changing devices or clearing browser data.