Who we are
MyShopOffice helps shops manage stock, sales, customer balances and cash drawers. It is operated by MyShopOffice Afrik LLC.
For privacy questions, contact support@myshopoffice.com.
Information in MyShopOffice
Account information includes the shop name, account email, selected country, staff usernames, roles and access permissions. Passwords are stored as hashes rather than readable passwords.
Shop records can include products, prices, costs, stock counts, purchases, supplier details, sales, expenses, cash drawer counts and staff activity. If your shop uses customer records or credit, these can include customer names, phone numbers, email addresses, purchases, debts and repayments.
Subscription payment requests include the selected plan, payment amount and currency, sender name, transaction reference, notes and review history. MyShopOffice records your customers' payment methods and references; it does not need their bank passwords or card security codes.
Service logs and error reports can include request details, timestamps, IP addresses, browser information and error messages. If you choose to share an error report, review it before sending it.
Why information is used
Account and shop information supports sign-in, staff permissions, inventory, checkout, customer balances, reporting and subscription administration. Technical information supports troubleshooting and protecting access to the service.
Cookies and your device
MyShopOffice uses browser cookies for signed-in sessions. Browser storage also holds settings such as your theme, checkout recovery information and unsaved stocktake counts.
When you prepare offline cash sales, the browser stores a product list, baskets and sales waiting to sync. Closing a tab or signing out does not necessarily erase these records. Sync every pending sale before clearing browser data, changing browsers or handing the device to someone else.
Camera scanning requires your browser's camera permission. Barcode images are decoded on your device, and the detected barcode can be sent to MyShopOffice to find a product. The scanner does not upload camera video or the selected barcode photo.
Access and sharing
Shop owners and authorized staff can view records according to their roles and permissions. Platform administration includes reviewing subscription payment requests.
If you export or share receipts, invoices or reports, you choose the recipient and sharing service. Check the information before sharing, particularly customer details and account balances.
The service relies on hosting and email infrastructure. Some app pages also load interface files from a content delivery network; a browser request to that network exposes technical information such as the device's IP address.
Account emails and support
MyShopOffice uses Resend to deliver password-reset emails. The sending request includes your email address, the sender and reply-to details, the subject and the message containing your reset link. Your password and shop transaction records are not included in that reset-email request.
When you email support@myshopoffice.com, Namecheap forwards your message to a support inbox hosted by Google's Gmail. Support replies are sent through Resend using Thunderbird. These services handle the message and addressing information needed for delivery; the support inbox and mail client can retain correspondence and attachments.
Only include information needed to explain your question. Do not send passwords or password-reset links to support. Remove unnecessary customer details from screenshots and attachments.
Keeping and removing records
Some records remain part of the shop's history after a change. For example, deactivating staff stops access while preserving transaction attribution, and archiving a stocktake preserves its saved counts and adjustment history. These actions are not the same as erasing personal information.
Your privacy choices
Depending on the law that applies and the circumstances, you may have rights to information about processing, access to personal data, correction, deletion, objection, portability or withdrawal of consent where consent is the basis. These rights can have conditions and exceptions.
For records entered by a shop about you, start by contacting that shop. For your MyShopOffice account or concerns about the service itself, contact support@myshopoffice.com. You can also raise a concern with the relevant data protection authority, including Nigeria's Data Protection Commission or Ghana's Data Protection Commission.
Policy updates
This page shows when the policy was last updated. Contact support@myshopoffice.com if you have questions about it.